Customers Outside the UK

Worldclass customer service

Though we are based in the UK, we have happy customers right around the globe, from New York to Nairobi, from San Francisco to Sydney, and from Paris to Papua New Guinea!

If you’re based outside the UK, please be assured that you’ll receive the same exceptional service that we provide to all of our clients.

We may not be able to meet you in person, but we’d be delighted to answer any questions you may have by phone or email. Please feel free to get in touch, we’d love to hear from you!

VAT-free prices outside the EU

Ingle & Rhode is VAT-registered in the United Kingdom (registration number GB906521344), and as such we are required to charge VAT at 20% on orders shipped within the European Union (EU) VAT Area. The EU VAT Area is composed of the following territories:

Austria including Jungholtz and Mittelberg, Belgium, Bulgaria, Cyprus (Southern), Czech Republic, Denmark, Estonia, Finland, France including Monaco and Corsica, Germany, Greece, Hungary, The Republic of Ireland, Italy including Sardinia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal including Madeira and the Azores, Romania, Spain including the Balearic Islands (Majorca, Ibiza & Menorca), Slovak Republic, Slovenia, Sweden, the United Kingdom (including Northern Ireland).

Orders shipped outside the EU VAT Area are eligible for VAT free prices, including:

Aland Islands (FI), Andorra, Canary Islands (ES), Ceuta (ES), Channel Islands (UK), Cyprus (Northern), Faroe Islands, French Guiana (FR), Gibraltar (UK), Guadeloupe (FR), Iceland, Isle of Heligoland (DE), Liechtenstein, Martinique (FR), Melilla (ES), Miquelon (FR), Mount Athos (EL), Norway, Reunion (FR), San Marino, St Pierre (FR), and Switzerland.

There are no import duties or other customs charges on deliveries within the EU.

Deliveries outside the EU may be subject to import duties or other customs charges. Please note that the payment of any import duties or other customs charges is the responsibility of the recipient of the order and not Ingle & Rhode Ltd. Please consult your national customs authorities for the latest rates.

Free shipping worldwide

We offer free shipping to most countries in the world. We use Royal Mail International Tracked & Signed or Fedex for international shipments, meaning that you will be able to track your package during transit, and it will need to be signed for on delivery. It will be also fully insured during transit.

Royal Mail International Tracked & Signed deliveries to Europe typically take 3-5 working days. Deliveries to destinations outside of Europe typically take 5-7 working days.

Fedex deliveries to European countries typically take up to 3 working days. Deliveries to destinations outside of Europe typically take between 3-5 working days.

Please note that very occasionally international shipments may get held in customs. Unfortunately, this is beyond our control, though we will always do whatever we can to facilitate their swift release. Please contact us for further information. 

Luxury packaging

Your order will be delivered in discreet, plain outer packaging, but inside your jewellery will be beautifully and securely presented in a luxurious black leather ring box, subtly embossed with the Ingle & Rhode logo.

Returns policy

We hope that you will be absolutely delighted with your Ingle & Rhode jewellery. If for any reason this is not the case, you can return any item purchased through this website for a full refund, provided that the item is received by us in perfect condition, in the original packaging, and within 14 days of you having received your order. If you wish to return an item, please contact us

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that items be sent by recorded delivery. Please note that the cost of return shipping is not refundable.

Comprehensive warranty

All of jewellery comes with a comprehensive warranty against defective materials or craftsmanship. Please click here for further details.

Ring sizes

If you’d like to purchase a ring, you'll need to decide on the size you want. Please read our guidance on how to choose a ring size here. In the UK we use an alphabetic scale of ring sizes, but you can use our ring size conversion table to convert from other scales if necessary.

If you’re lucky, and they already wear a ring on the correct finger, try to borrow it. You can use our ring sizing chart to estimate its size.

If you’re unable to get any tips from friends and family, or measure an existing ring, please talk to us – we’re very experienced in 'guesstimating' finger sizes based on information about somebody’s height and build.

Ethical Gold and Platinum

Ethical

Gold & Platinum


We help you to make the perfect
ring even more perfect

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Visit us and view in person

Visit us and view
in person


020 7499 2012

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