Privacy Policy & Use of Cookies

INTRODUCTION

Ingle & Rhode is committed to protecting your privacy. We only collect information about you in order to provide you with the best possible service, and will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation effective 25th May 2018).

This page sets our privacy policy and is designed to inform you of what information Ingle & Rhode collects, why we collect such information and how we use the information we collect.

By using this website you agree to Ingle & Rhode’s privacy policy, including our use of cookies where appropriate.

PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOURSELF

While using this website, you may choose to actively submit personally identifiable information about yourself through our ‘Make An Appointment’ form, ‘Make enquiry’ form and checkout pages.

This includes information that may be used to identify you such as your name; email address; phone number or other contact information; and payment details. By submitting such information to us, you are giving us permission to use this information as necessary to deal with your enquiry or purchase.

We may from time to time send you emails about new collections, special offers and competitions if you have consented to receive our newsletters by opting in. You can opt out of these at any time via the unsubscribe link included at the bottom of emails.

We promise that we will never sell, trade or rent your personally identifiable information to third-parties, and will never send any spam to you.

Ingle & Rhode may provide access to your personal data in case of illegal or abusive use, or in case we receive orders from a competent legal authority.

You have the right to gain access to, correct and/or remove all personal data we store about you free of charge.

We will retain your data for 12 months after receiving an enquiry from you, or 15 years after your last purchase from us. You have the right to gain access to, correct and/or remove all personal data we store about you free of charge.

Please contact us at gdpr@ingleandrhode.co.uk if you would like to know what information we hold about you or request that we correct and/or remove such information. We will get back to you as soon as possible, and certainly within the maximum time limited permitted by GDPR of 30 calendar days.

COOKIES

Cookies are small data files that websites generate and ask to store on your computer. Some of these cookies are essential to making our site work and protect your data, or enhance your browsing experience.

Other cookies we set are based on our legitimate interests as a business, and we have worked to ensure that our usage is fair, proportionate and does not unduly impact your privacy.

The cookies on our website do not give us any access to your computer or any information about you, other than data you choose to share with us when you submit a form or make a purchase.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We have listed how to change these settings in the section below ‘Opting Out of Cookies’.

HOW WE USE COOKIES

We want to be open and transparent about the way we use cookies, so below we’ve listed all the cookies set on our website, when we set them and why.

If you are unhappy or concerned with the way we use any of the cookies below, please email us at gdpr@ingleandrhode.co.uk.

Shopping Basket and Checkout

Our website uses cookies to save items you have added to the shopping basket as you continue to navigate our site or checkout. No personal information is stored in these cookie.

The following cookies are set by our website:

Name	Purpose	Expiry
Wordpress	Remembers the contents of your shopping basket when you use our site	Session

If you do not want to be served these cookies, you may update your browser settings as described in the section below ‘Opting out of cookies’, but please note this will stop these features from working.

Website Security

We use SSL security provided by Cloudflare across our website to protect information submitted via our site, such as personal and payment details.

Cloudflare sets the following cookies:

Name	Purpose	Expiry
__cfduid	Used by the content network, Cloudflare, to identify trusted web traffic.	1 year

You can view further details of the cookies used and the Cloudflare Privacy Policy at https://www.cloudflare.com/privacypolicy/.

Please note that there is currently no way of opting out of Cloudflare cookies.

Payment Processing

We use Stripe in order to process our payments securely, which set a number of cookies when you click the payment link on our checkout. These are not set by our website, as the link opens an external pop up, and we do not save your payment information.

You can view further details of the cookies used and the Stripe Privacy Policy at https://stripe.com/gb/privacy.

If you do not want to be served these cookies, you may update your browser settings as described in the section below ‘Opting out of cookies’, although please note that you may be unable to make a purchase through the website if you do.

Measuring Website Usage

We use Google Analytics to anonymously collect information about how visitors use this site, and we will never link this information to your name, address or any other personally identifiable details. We have also anonymised your IP address to further protect your privacy.

The following cookies are used by Google Analytics:

Name	Purpose	Expiry
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Used by Google Analytics to throttle request rate	Session
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	Session
_gtm	A tag management system that enables us to dynamically insert tags onto our website.	Session

You can view further details of the cookies used and the Google Analytics Privacy Policy at https://www.google.com/analytics/learn/privacy.html.

If you do not want to be served these cookies, you may opt-out here: https://tools.google.com/dlpage/gaoptout.

Measuring Advertising Performance

We also use Google Analytics to measure the success of our advertising on the Google Search Network using Google Adwords. The cookies that Google Analytics uses to do so are the same as listed above.

In addition, we use the Facebook pixel to measure our Facebook advertising performance. The pixel is only installed on our checkout success page and when you submit the Enquiry or Make an Appointment forms to limit any intrusion on your privacy, and doesn’t pass Facebook any of the information that you have entered.

The following cookies are used by Facebook:

Name	Purpose	Expiry
fr	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
tr	Unclassified	Session

You can view further details of the cookies used and the Facebook Privacy Policy at https://www.facebook.com/about/privacy/update

We use the Pinterest pixel to attribute conversions from Pinterest traffic and show relevant adverts on the Pinterest platform. You can control how you see adverts within your Pinterest account and can turn these settings off. Find out more at https://help.pinterest.com/en/article/personalized-ads-on-pinterest

If you do not want to be served these cookies, you may update your browser settings as described in the section below ‘Opting out of cookies’.

Improving Advertising Performance

We will never use Facebook or Google to serve any kind of personalised ads or target you in any way on other websites (also known as remarketing) unless we have gained your explicit consent.

However, platforms like Facebook and Google improve an advertiser’s campaign performance on their platforms over time by serving ads to people they believe are more likely to perform a designated action (such as a click or a purchase) based on data from that campaign along with data they already hold about other users. This is known as conversion optimisation.

In order to improve the performance of new campaigns we run, we may utilise Google’s ‘similar audience’ feature and Facebook’s ‘lookalike audience’ feature to find people similar to only those visitors who make a purchase, book an appointment or make an enquiry on our site.

This only uses data from cookies on those specific pages of our website (as listed above) along with any data that Google and Facebook may already hold about you, to which we have no access or influence over.

If you would like to opt-out of this, you may refuse cookies within your browser settings as describe in the section below ‘Opting out of cookies’.

Measuring Calls From Advertising

As a highly personal service, we get a large number of customer enquiries via telephone. In order to help us understand what marketing activities lead to customer enquiries, we use a call tracking service called RTAP provided by ResponseTap.

This sets cookies in order to determine how visitors found our website before calling us, and serves a unique phone number to each visitor in order to measure which activity results in a phone call.

The following cookies are used by ResponseTap:

Name	Purpose	Expiry
adiLP	Used by RTAP to monitor where visitors have come from and serve a unique phone number	Session
adiS	Used by RTAP to monitor where visitors have come from and serve a unique phone number	Session
adiV	Used by RTAP to identify visitors who have previously visited in order to show them the same phone number	1 year
adiVi	Used by RTAP to monitor where visitors have come from and serve a unique phone number	Session

You can view their Privacy policy at http://www.responsetap.com/uk/privacy-policy.
(please note a new policy will be updated on 25th May 2018)

If you would like to opt-out of this, you may refuse cookies within your browser settings as describe in the section below ‘Opting out of cookies’.

We also use the RTAP Caller ID function by Response Tap’s Caller ID function to let us know the number of visitors who call us using a phone number served to them by RTAP.

ResponseTap do not hold any other personal details about you and do not share phone numbers with any third parties or use this data for their own purposes.

If you do not want to be served these cookies, you may update your browser settings as described in the section below ‘Opting out of cookies’.

Live Chat (SalesIQ) by Zoho

We use live chat software, SalesIQ by Zoho, to enable visitors to ask us questions directly and in real time for their convenience. We ask for a name and email to be provided as mandatory to assist with the question or enquiry, however this data is not used for marketing purposes.

The following cookies are used by SalesIQ:

Name	Purpose	Expiry
LS_CSRF_TOKEN	This cookie is set on a visitor's browser for security purposes in order to avoid Cross-Site Request Forgery (CSRF) for the AJAX calls made by the visitor. This will prevent the visitor from being tricked into making a malicious request by malware or bots.	Session
e3de1f7d42	Used to implement IP stickiness (To decide which server the request has to be routed to, to ensure load balancing servers and avoid overload)	Session
sipartners-_zldp	Used to identify the visitor so we can tie all their previous visits and actions together under a single "profile" (value/date is encrypted to prevent non-Zoho services from seeing it or misusing it)	2 years
sipartners-_zldt	This cookie's validity for only One day - this is used to count the number of visits made by a visitor and does not play any role in visitor identification. This cookie does not contain any data that can tell us who the visitor is and is just used to keep track of their several visits.	1 day

You can find out more about how SalesIQ handles customer data and PII here https://www.zoho.eu/privacy.html

If you do not want to be served these cookies, you may update your browser settings as described in the section below ‘Opting out of cookies’.

OPTING OUT OF COOKIES

Below we’ve listed information on how to update your settings for most major web browsers, but please note that if you choose to decline cookies it may make parts of our website stop working correctly.

● Google Chrome
● Microsoft Edge
● Mozilla Firefox
● Microsoft Internet Explorer
● Opera
● Apple Safari

To find information relating to other browsers, please visit the browser developer's website.
To find out more about cookies, including what cookies have already been set on your device, please visit www.aboutcookies.org or www.allaboutcookies.org.

THIRD-PARTY WEBSITES

This website also may include links to other websites, none of which are controlled by Ingle & Rhode or are covered by this privacy policy. If you choose to visit those websites, please read their privacy policy to ensure you are happy with the way that they may use your data.