Terms & Conditions

Use of this website

By using this website you agree to Ingle & Rhode's privacy policy

Returns

We hope that you will be absolutely delighted with your Ingle & Rhode jewellery. If for any reason this is not the case, you can return any item purchased through this website for a full refund, provided that the item is received by us in perfect condition, in the original packaging, and within 14 days of you having received your order. If you wish to return an item, please contact us

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that items be sent by recorded delivery. Please note that the cost of return shipping is not refundable.

Ingle & Rhode Warranty

All of jewellery comes with a comprehensive warranty against defective materials or craftsmanship. Please click here for further details.

Finance

Ingle & Rhode has partnered with Hitachi Personal Finance in order to be able to offer our UK customers 12 months interest free credit at 0% representative APR, subject to status. Please click here for further details.

Taxes and import duties

Ingle & Rhode is VAT-registered in the United Kingdom (registration number GB906521344), and as such we are required to charge VAT at 20% on orders shipped within the European Union (EU) VAT Area. The EU VAT Area is composed of the following territories:

Austria including Jungholtz and Mittelberg, Belgium, Bulgaria, Cyprus (Southern), Czech Republic, Denmark, Estonia, Finland, France including Monaco and Corsica, Germany, Greece, Hungary, The Republic of Ireland, Italy including Sardinia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal including Madeira and the Azores, Romania, Spain including the Balearic Islands (Majorca, Ibiza & Menorca), Slovak Republic, Slovenia, Sweden, the United Kingdom (including Northern Ireland).

Orders shipped outside the EU VAT Area are eligible for VAT free prices, including:

Aland Islands (FI), Andorra, Canary Islands (ES), Ceuta (ES), Channel Islands (UK), Cyprus (Northern), Faroe Islands, French Guiana (FR), Gibraltar (UK), Guadeloupe (FR), Iceland, Isle of Heligoland (DE), Liechtenstein, Martinique (FR), Melilla (ES), Miquelon (FR), Mount Athos (EL), Norway, Reunion (FR), San Marino, St Pierre (FR), and Switzerland.

There are no import duties or other customs charges on deliveries within the EU.

Deliveries outside the EU may be subject to import duties or other customs charges. Please note that the payment of any import duties or other customs charges is the responsibility of the recipient of the order and not Ingle & Rhode Ltd. Please consult your national customs authorities for the latest rates.

Shipping

We offer free shipping within the UK and to most countries in the world.

Within the UK we ship by Royal Mail Special Delivery, and for deliveries outside the UK we use Royal Mail International Tracked & Signed or Fedex.

All of these services allow you to track your package during transit. They also mean that your jewellery is fully insured during transit, and that the package must be signed for on delivery.

Deliveries within the UK are next day. Royal Mail International Tracked & Signed deliveries to Europe typically take 3-5 working days. Deliveries to destinations outside of Europe typically take 5-7 working days. Fedex deliveries to European countries typically take up to 3 working days. Deliveries to destinations outside of Europe typically take between 3-5 working days.

Please note that very occasionally international shipments may get held in customs. Unfortunately, this is beyond our control, though we will always do whatever we can to facilitate their swift release. Please contact us for further information. 

Packaging

Your order will be delivered in discreet, plain outer packaging, but inside your jewellery will be beautifully and securely presented in a luxurious black leather ring box, subtly embossed with the Ingle & Rhode logo.