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Marylebone, London

The Ingle & Rhode Warranty

Every piece of Ingle & Rhode jewellery is made to the highest standards of craftsmanship. For this reason we are happy to stand behind every piece of our jewellery with the Ingle & Rhode Warranty (‘our warranty’).

In the extremely unlikely event that your Ingle & Rhode jewellery is found to have a manufacturing defect at any time within ten years of purchase, we will make good your jewellery free of charge, or if this is not possible, we will offer an exchange or full refund.

All jewellery will experience wear and tear over time, which left unchecked for an extended period may lead to diamonds and gemstones coming loose in their settings. For that reason, we strongly recommend bringing your jewellery back to Ingle & Rhode once every twelve months so that we can check it and advise if any maintenance work is required. Jewellery that has not been checked by Ingle & Rhode within the preceding eighteen months will not be covered under our warranty.

Please note that our warranty is not transferrable, and does not cover damage caused by wear and tear, lack of care, accidental damage, deliberate abuse of the jewellery, or loss or theft, and that any repair or modification of Ingle & Rhode jewellery not conducted by Ingle & Rhode voids our warranty.

Please contact us if you have any questions about our warranty.

Ingle & Rhode is an Assay Assured Jewellery Retailer

When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead, they are usually alloyed with lesser metals to achieve the desired strength, durability, and colour. 

All Ingle & Rhode gold jewellery is 18ct gold (75% gold, 25% alloys) unless otherwise stated and all Ingle & Rhode platinum jewellery is platinum 950 (95% platinum, 5% alloys) unless otherwise stated.

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at the point of sale, subject to the following weight exemptions:

  • Silver: mandatory for items above 7.78 grams;
  • Gold: mandatory for items above 1 gram;
  • Palladium: mandatory for items above 1 gram;
  • Platinum: mandatory for items above 0.5 grams.

Ingle & Rhode Ltd operates a process where all items are hallmarked regardless of weight.

Ingle & Rhode Ltd is registered with the London Assay Office, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations, and all our jewellery is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

You can find out what a hallmark looks like here.

Click on the Trust Mark below to view Ingle & Rhode's Assay Assured certificate of accreditation:

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Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured, which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) is independently tested and hallmarked.

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Call us on or come and see us in person at our showroom close to Bond Street station, London. You’ll be able to discover our stunning collection, speak to our experts one-on-one and explore the option of creating your very own bespoke ring. We aim to respond to appointment booking emails within 1 hour.
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Visit us at 14 Gees Court, London W1U 1JW, but please note that visits are by appointment only.
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